**Coronavirus pandemic - our current policy update**
Please do not enter the building if you have symptoms or have been in contact with anyone with symptoms as advised by the NHS information found here-
These are our current policies during the covid19 crisis.
Unfortunately, like all in life at the moment, these policies might change at a moment’s notice. We are doing our utmost to protect your pets whilst at the same time protecting our staff, you and the country in general. It is currently unclear whether companion animal vets are considered essential and necessary by the Government. The RCVS and BVA are attempting to get clarity from DEFRA. We consider looking after your pets to be important and will do our best to keep doing so although we have to drastically change our working practices.
DO NOT COME TO THE PRACTICE WITHOUT FIRST PHONING TO OBTAIN ADVICE - the phones are likely to be busy so please be patient. We are doing our best.
WHEN YOU ARRIVE AT THE SURGERY, PHONE TO LET US KNOW YOU ARE HERE, BUT WAIT OUTSIDE – the front door will be locked and you will be admitted to the practice when the vet or nurse is ready to see you
TELE-CONSULTS – we are conducting some consults over the phone or preferably via skype. Only a minority of consultations can be carried out this way but it is a useful tool where appropriate.
VACCINATION PUPPIES AND KITTENS - We consider puppy and kitten vaccinations to be urgent and we will carry these out as normal. Please call reception to arrange.
VACCINATION BOOSTERS – boosters are classed as non-urgent. Once we resume providing booster vaccinations, we will contact people whose pets are due and overdue. Depending on how long the crisis continues, some animals may need to restart vaccination courses but we are hoping this won’t be necessary.
NEUTERING SURGERY – Most animals do not require urgent neutering and surgery should be delayed until after the emergency. If you think there is a reason this is not the case for your pet, please call the practice to discuss.
REPEAT PRESCRIPTIONS – Some drugs will still require a veterinary examination before we can prescribe. Rules have been temporarily relaxed for some drugs in the interests of human safety.
DRUG COLLECTION – if you require food and medications for your animal phone in advance to make your order. You will be required to pay for the order at the time over the phone so have your card ready. We will give you a time to come and collect the product either when you order or we will call you back later if we are waiting for stock to arrive. Please stick to the collection time you are given as this will help us manage social distancing outside the clinics. When you arrive to collect your order phone reception to let them know you are here and they will tell you where to go. You will NOT be allowed to enter the building to collect your products. They will be passed out to you through a window or at one of the doors.
HOME DELIVERY - We are offering a delivery service for medications to people staying home. Medications will need to be ordered and paid for in advance. Delivery may take a few days after the order, depending on demand.
Thank you for your understanding and cooperation with these new procedures. We all need to look out for each other at this difficult time.
24/3/20 In light of last night's 'lock down' order issued by the Government DO NOT COME TO THE SURGERY, even if you have an appointment made before today WITHOUT FIRST CALLING US. In order to comply with the need for public safety we will triage all cases by phone and then decide the best course of action.
Hi all - in these uncertain and worrying times we would like to reassure you the team are trying to function as normally as possible, however we would like to respectfully request that ALL OUR VISITORS PLEASE USE HAND SANITIZER ON RECEPTION OR WASH YOUR HANDS once you are called into the consult room. This is a precaution we are taking as certain members of our team are classed as vulnerable - we wish to protect them and you as much as we can and still be open as normal so please do comply with these requests - the following is our Covid-19 practice policy as it stands today
*We are available for telephone consultations so we can still help if you can't come in* *we can post items to you*
**The BVA have advised to delay non-urgent veterinary visits such as boosters or nail trims - we will try to assess every case as an individual so please call us and we will discuss how urgent your pet's visit is then decide a course of action**
*PLEASE USE THE HAND SANITISER UPON ARRIVAL OR WASH HANDS and if you wish to wash them or sanitise them again before you leave that is also recommended
*IF you or any of your family are classed as vulnerable and your visit is non urgent we are very happy to talk to you on the phone regarding your pet, or we can also try to arrange an appointment for you at a quieter time.
*Please only bring your pet with you as our consult rooms are quite small and we are trying to social distance as much as possible - if you need assistance from other family members when coming in please talk to us about this.
*Upon arrival please leave your pet securely in your car then check in to reception - we will then ask you to wait in your car until the vet is ready for you - please have your phone with you.
*Please try to distance yourself as much as possible from others at the practice- card payments only please.
The following is some of the latest information from the AVMA regarding this disease and interacting with our pets- thank you everyone, stay safe x