**Coronavirus pandemic - our current policies**
Please do not approach the building if you have symptoms or have been in contact with anyone with symptoms as advised by the NHS information found here-
These are our current policies during the covid19 crisis. (Changes are highlighted in bold)
Unfortunately, like all in life at the moment, these policies might change at a moment’s notice. We are doing our utmost to protect your pets whilst at the same time protecting our staff, you and the country in general. We consider looking after your pets to be important and will do our best to keep doing so although we have to drastically change our working practices.
DO NOT COME TO THE PRACTICE WITHOUT FIRST PHONING TO OBTAIN ADVICE - the phones are likely to be busy so please be patient. We are doing our best.
WHEN YOU ARRIVE AT THE SURGERY, PHONE TO LET US KNOW YOU ARE HERE, BUT WAIT OUTSIDE – the front door will be locked and you will not be admitted to the practice in most cases. You will be asked to leave your pet in the porch area and close the door. A member of staff will promptly collect your pet. Please try to avoid entering the porch yourself, for everyone’s safety. If you think your dog may be aggressive please let us know when you arrive and we will provide a muzzle for you to put on your dog before you leave him or her in the porch. We will call you when we are ready for you to retrieve your pet. Please be very careful when opening the porch door as your dog may try to rush out.
TELE-CONSULTS – we are conducting some consults over the phone or preferably via skype. Only a minority of consultations can be carried out this way but it is a useful tool where appropriate.
VACCINATION PUPPIES AND KITTENS - We consider puppy and kitten vaccinations to be urgent and we will carry these out as normal. Please call reception to arrange.
VACCINATIONS – The BVA guidelines on best practice have changed and we will now be performing annual vaccination on dogs and rabbits. Cat vaccinations are currently classed as non-urgent, as are rabies vaccinations for all species unless required to maintain continuous protection after a previous rabies blood test. Please download the linked document below, complete and return by email on the day of your appointment .
NEUTERING SURGERY – Most animals do not require urgent neutering and surgery should be delayed until after the emergency. If you think there is a pressing reason this is not the case for your pet, please call the practice to discuss.
REPEAT PRESCRIPTIONS – Some drugs will still require a veterinary examination before we can prescribe. Rules have been temporarily relaxed for some drugs in the interests of human safety.
DRUG COLLECTION – if you require food and medications for your animal phone in advance to make your order. You will be required to pay for the order at the time over the phone so have your card ready. We will give you a time to come and collect the product either when you order or we will call you back later if we are waiting for stock to arrive. Please stick to the collection time you are given as this will help us manage social distancing outside the clinics. When you arrive to collect your order phone reception to let them know you are here and they will tell you where to go. You will NOT be allowed to enter the building to collect your products. They will be passed out to you through a window or at one of the doors.
HOME DELIVERY - We are offering a delivery service for medications to people staying home. Medications will need to be ordered and paid for in advance. Delivery may take a few days after the order, depending on demand.
Thank you for your understanding and cooperation with these new procedures. We all need to look out for each other at this difficult time.