**Coronavirus pandemic - our current policies**
Please do not enter the building if you have symptoms or have been in contact with anyone with symptoms as advised by the NHS information found here-
These are our current policies during the covid19 crisis. (Changes are highlighted in bold)
Unfortunately, like all in life at the moment, these policies might change at a moment’s notice. We are doing our utmost to protect your pets whilst at the same time protecting our staff, you and the country in general. We consider looking after your pets to be important and will do our best to keep doing so although we have to drastically change our working practices.
DO NOT COME TO THE PRACTICE WITHOUT FIRST PHONING TO OBTAIN ADVICE - the phones are likely to be busy so please be patient. We are doing our very best.
Things are moving forward at the practice, happily you are now able to come inside with your pet, but please do be patient with times and stick to our special measures - face coverings are required, hand sanitisers must be used and only one person per pet please.
WHEN YOU ARRIVE AT THE SURGERY, PLEASE PHONE TO LET US KNOW YOU ARE HERE, BUT WAIT OUTSIDE – the front door will be locked and you will need to wait for someone to direct you inside. We are only admitting one person at a time unless there are special circumstances. Once inside please do wear your mask and use the hand sanitiser before entering the consult room.
TELE-CONSULTS – we are still conducting some consults over the phone or preferably via skype, if you are finding it difficult to come to the surgery, please phone to discuss arrangements. Only a minority of consultations can be carried out this way but it is a useful tool where appropriate.
We are now seeing all cases including those considered non urgent, the surgery has been very busy lately so do bear with us as we try to get you booked in.
REPEAT PRESCRIPTIONS – Some drugs require a veterinary examination before we can prescribe, we are now able to see your pets for a prescription check so please do book in with plenty of time.
DRUG COLLECTION – if you require food and medications for your pet, please still phone in advance to make your order; we still require at least 24hrs notice to organise this. You will be required to pay for the order at the time over the phone so please do have your card ready. We will give you a time to come and collect your prescription and will call you back later if we are waiting for stock to arrive. Please stick to the collection time you are given as this will help us manage social distancing at the clinics. When you arrive to collect your order please phone reception to let them know you are here and they will tell you where to go.
HOME DELIVERY - We are offering a delivery service for medications to people staying home. Medications will need to be ordered and paid for in advance. Delivery may take a few days after the order, depending on demand.
Thank you for your understanding and cooperation with these new procedures, we really appreciate all the support from you. We are sorry if the measures cause any inconvenience but protecting yourselves and our team remains our top priority, we all need to look out for each other at this difficult time.