What is the Privacy and Cookies Policy for The Charlesworth Veterinary Surgery website ?
The Charlesworth Veterinary Surgery is committed to ensuring that your privacy is protected.
The Charlesworth Veterinary Surgery may change this policy statement occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2020.
The information that The Charlesworth Veterinary Surgery receives from it's customers and the general public via this website is used for the purpose of contact only. We will not sell, distribute or lease your personal information to any third parties.
What about cookie files
Links to other websites
How we protect and use your information
Who we are
At The Charlesworth Veterinary Surgery (the trading name of ''Bowden and Charlesworth Ltd.' company no. 6302860 and ‘Bowden South Normanton Ltd.' company no. 8324548 registered in England and Wales. Registered Office 55 - 59 Broadleys, Clay Cross) we do all we can to respect your right to privacy and the protection of your personal information. This notice sets out a summary of what we do with your information in order to run our business and provide our customers with products and services. Our privacy notice may be updated from time to time and we will communicate any changes to you and publish the updated notice on our website.
The information we use and where we get it from
We collect and process basic information such as name and contact details, and information about your accounts and transactions with us. Most of your information will have been provided by you or created through the use of our products and services.
You have certain legal rights to control what we do with your information. This includes a right to get access to your personal information; to request us to correct or update incorrect information; to object to or request that we restrict processing your information in certain circumstances; to object to direct marketing; and to receive the personal information you provided in a portable format. For more information about your rights, including how to exercise them and the circumstances in which they apply, please contact the national Information Commissioner’s Office (ICO). It is important to understand that in some cases, exercising your rights may mean that we are no longer able to provide you with products or services, for example vaccine reminders. If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer by writing to the surgery. We hope that we can address any concerns you may have, but you can always contact the ICO. For more information, visit www.ico.org.uk.
How we use your information
We use your information primarily to provide you with products and services, such as sending you reminders for vaccinations, and for the day-to-day running of our business. We also use it to comply with laws and regulations that apply to us and to protect our business, our customers and employees.
Sharing your information outside The Charlesworth Veterinary Surgery
We keep your information confidential. It is not shared with anyone else unless:
i. you move practices in which case we will send your name, address and pet details and history to your new vet on their request
ii. we need use the services of a debt collection agency to recover unpaid fees
Unless you have told us not to, we may send you marketing information relating to products and services that we think will be of interest and relevant to you. If you change your mind and no longer want to receive these communications you can tell us by contacting us at 01246 862266
Communications about your account
We may contact you with information relevant to the operation and maintenance of your account by a variety of means, including email, text message, post and/or telephone. If at any point in the future you change your contact details you should tell us promptly about those changes.
How long we keep your information
We don’t keep your information for longer than we need to, which is usually up to ten years after your relationship with the practice ends, unless we are required to keep it longer (for example due to a court order or investigation by law enforcement agencies or regulators or if debts are outstanding).
We are committed to ensuring that your information is secure.