Some great things about our practice -
Thank you again for joining us, please get in touch if you need any help or advice
We realise that in some situations you may wish to arrange a home visit, so If we need to visit your pet at home, we will try to provide as much care and quality of service as if you had brought them into the surgery.
We never really know how busy we will be at the practice from day to day, so if you require a home visit we will try our best to accommodate you, but please be aware it can be difficult to arrange for a veterinary surgeon to be away from the surgery - we must also advise that in any urgent situation your pet will need to be brought to the surgery. If transport is ever a problem we also have some great contacts for pet transportation who can help you if you are struggling, please do ask our advice.
Due to time constraints we are only able to carry out home visits between 11am and 2pm, except in the event of emergencies.
Please call us to discuss your requirements for a home visit so we can arrange everything; we are generally unable to give an exact time of arrival but will phone you before leaving the surgery - if we are going to be delayed we will let you know.
There are some circumstances where a home visit is something we need for our pets and we understand that, however in almost all cases requiring general and emergency veterinary attention it is better to bring your pet to the surgery.
Pet Health Councelling and Nursing Clinics- Our RVNs are fully qualified and have also undertaken further training to become Pet Health Councillors - they can impart a wealth of information and are more than happy to discuss nutrition and feeding advice, including helping you with weight management programs for your pet. Weight management is so important as pet obesity is such a worrying problem and can lead to many additional health problems for your lovely animals. If you are worried your pet may be carrying a few extra pounds Its something we can help with - your furry friend will feel so much happier and healthier if they are the correct weight, our nurses will organise a program for them to lose the extra weight safely and support you all the way.
New puppy or kitten talks- owning a new fur baby can be daunting so it will be really helpful for you to have a puppy or kitten talk with the nurse. We love to see them and give them lots of cuddles and treats and chat to you about how they are getting on. Its so important for your little ones to have positive experiences when they come in to see us. We offer free nurse consultations every month for puppies and kittens, this means we can help you keep them happy and healthy and get them used to the Veterinary environment early on.
Nurses are also happy to perform minor procedures such as nail clipping - but remember its really important to help your pet get used to gentle foot handling before the procedure is attempted - many animals dislike having their sensitive feet touched and may get stressed with nail clipping procedures, so it is always best to get them used to it gradually with lots of praise and positive rewards - if your pet is already very anxious about nail clipping, we prefer to try desensitisation methods as discussed earlier, in some cases perhaps mild pharmaceuticals may be prescribed by the Veterinary Surgeon rather than forcing pets into stressful situations, please talk to us about it.
Our Nurses can help you with -
To attend or book a clinic please do give us a call.
We know your pet can become ill or suffer accidents at any time - if you are concerned about your pet in any way out of normal surgery hours, please phone 01246 862266 and listen to the recorded message for emergency advice
To make sure you have access to high quality care at night, weekends and bank holidays, we have chosen to partner with Vets Now, the leading provider of Out of Hours care.
The team at Vets Now are always there when we are closed, so you can rest assured that you and your pet will have a vet and nurse on hand, whether it's four in the morning or half-way through Christmas.
Their fully qualified staff will provide free advice over the phone and advise whether you need to take your pet into their clinic for immediate treatment.
Please don’t hesitate to call them if you’re at all concerned. By using Vets Now to cover our Out of Hours Emergencies it enables our vets and nurses to get a good night’s rest weekdays and weekends so we can continue providing the high quality care during the day that we pride ourselves on.
Vets Now take over from us when we close in the evenings and at the weekends from Saturday lunchtime onwards. It is always best to call us first as we will either be there to answer your call, or we will have an answer machine message with Vets Now’s details for you.
Vets Now can give you advice over the phone and arrange immediate appointments to see them if it is required.
Please be aware that because of the nature of Out of Hours emergencies, a night-time or weekend appointment will be more expensive than seeing a vet during usual hours.
Vets Now will discuss this with you at the time of appointment and before commencing any treatment.
Please consider pet insurance to give you peace of mind that your pet will be able to receive the best possible care 24 hours a day..
Your nearest Vets Now clinic is:
Vets Now Emergency Ltd,
Vets Now Alfreton,
216 King St,
Telephone: 01773 688192
For more details, maps and directions, go to: https://www.vets-now.com/find-an-emergency-vet/.
Preventative health care for your pet is so important and something we are passionate about - a health care plan brings peace of mind for you and keeps the costs of being a pet parent down, with up to 20% savings on normal vets fees. Better for you and better for your fur family! A perfect solution if you are concerned about ongoing costs for your pets is our Pet Health Plan.
The Pet Health Plan is an optional, but highly recommended service. It covers the predictable preventative health needs of your pet and helps you spread the cost of providing the very best preventative care. As an additional incentive, membership of the scheme saves you about 20% of the cost of buying the benefits compared to a pay as you go basis.
Membership of the scheme brings:-
It is a decision that most pet owners eventually have to face and we are here to provide this very important service when the time has come. We will help you and your animal companion through this upsetting time with sympathy and understanding.
Taking responsibility for a pain-free, peaceful death is one of the kindest acts a pet parent can do for a much-loved animal friend. We understand how hard this decision has been for you and we will support you and help you through everything.
If you are considering euthanasia of a healthy pet then please talk to us first about the reasons; don't forget that re-homing is an option and we can help. Talk to us about your difficulties – we can assist with solving behavioural problems and we have options for re-homing so can support you with this; please be assured we are ready to help you at this difficult time.
Before coming to a final decision we always advise having a discussion with the vet, particularly if we haven't seen you for a while. Modern veterinary medicine has progressed massively over the decades and what may often be thought of as ‘old age’ can often be manageable, even curable, illnesses - your pet may be able to go on to have months or years of good quality life with appropriate treatment. Sadly, we realise this may not be the case for some and many pets reach a point when their quality of life has deteriorated so much that a difficult, heart breaking decision has to be made.
How is euthanasia carried out?
It is not something we want to think about but we want you to be prepared. For dogs, cats and rabbits the vet will clip a small area of fur off the front leg (or ear for rabbits) while the nurse holds your pet. A spirit swab will be applied to the clipped area to help us see the vein more easily. The nurse will then ‘raise the vein’ by applying light pressure to your pet’s foreleg (or ear). The vet will then inject an overdose of anaesthetic into the vein. In most cases your pet will be asleep very quickly and heart and brain activity will stop within another few seconds. At this point your pet will have passed away but after a few seconds they may twitch and take a few last breaths, they may also relieve themselves. These are normal signs they have passed away and are to be expected.
Do I stay with them? -The nurse will usually hold your pet during euthanasia if that is ok with you. We find that in most cases this allows a more peaceful passing, but of course your pet will want to know you are there, so its fine to be with them, stroke them and talk to them if you wish; this may soothe and reassure them if they are worrying about things. If you are not able to stay with them then that's ok, we will comfort them as though they were our own.
For some types of small animal or birds we may take them into a theatre and give them some anaesthetic gas until they are asleep, this means they will be unaware when we give them their injection and limits their stress and upset.
The decision to stay or leave is for you to decide, it will often depend on how you feel at that moment. It may be a comfort to you to see that euthanasia is usually quite a quick and gentle process, but try not to feel guilty if you feel unable to stay – it can all be just too much - and if you get very upset then this unfortunately may upset your pet. If you don’t stay but wish to see your pet afterwards and be with them for a while then that is fine too.
What happens afterwards?
You can take your pet home to be buried if you wish, but most people choose to have their pet cremated. The standard cremation is a communal cremation so you will not have their ashes returned. If you wish to have their ashes returned then this is something that we can arrange as a private cremation. There are several options you can consider for ashes to be returned so we will go through these with you when you feel able.
It is entirely natural to feel completely devastated when your beloved companion passes away - they were your best friend and family member and the grief can be overwhelming. Do not worry about showing your emotions, we completely understand your heartbreak - our team have to stay strong for you and your pet but it does make us very sad too, we have all been through it ourselves.
Dealing with grief - It takes time to start to feel better following the loss of your beloved pet and, although reactions differ, sadness, loneliness and even anger may follow after the initial shock of losing them. Grief affects us in different ways, please try to be with someone at this time and do get in touch if you are struggling to cope or come to terms with things, we will talk things through and try to help however we can. Try not to feel guilt or regret about things – the decision for euthanasia is only ever taken with the strongest love and compassion and with your animal companion's best interests at heart. Be kind to yourself and know that you did everything you could, try to remember them in happy times and take comfort from your treasured memories.
Sometimes it helps to share your feelings with someone who is trained to help you through things and knows from personal experience how distressing the loss of a pet can be. Pet bereavement councillors will listen with compassion and sympathy and give you advice about how to get through things.
The Pet Bereavement Support Service is a telephone helpline and email service that offers such support to bereaved pet owners, through a national network of trained volunteer be-frienders. It is provided by the Blue Cross. Telephone: 0800 096 6606 (seven days a week 8.30am-8.30pm)
Our 'Rabbit Friendly' commitment- we work hard at the practice to provide the following excellent standards of care for our bunny friends:
Our repeat prescription service will help you manage your pet's medicines and save you time. Please ask at reception for specific details regarding your own pets medicine.
Written prescriptions are available if appropriate on request - please ask for details.
Our standard policy for repeat prescription of Prescription Only Medication (POM types) is that our patients needs to be checked by a vet every 3 months once stable.
This interval may be varied at the discretion of the vet based on the individual case and may be increased or decreased, please call to order your repeat prescription so we can advise you.
Drug legislation states we must see your pet for medication check ups - we need to see them because often conditions vary over time and new drugs or doses may be required - also we will need to check for the development of side effects caused by drug usage. These measures are in place to protect your pet and ensure they are receiving the best level of care.
Please order at least 24 hours before you intend to collect your prescription to give us the time needed to check, order and prepare your prescription.
Vaccinating your pet is imperative and an essential part of being a responsible pet parent. There are unfortunately some highly contagious and often fatal diseases out there our pets can contract - we must take every measure to protect our pets and limit the spread of these diseases. We recommend that cats, dogs, rabbits and ferrets are vaccinated annually. Booster vaccines are very important to maintain your pets immunity - we also love to see you and your lovely pet for a catch up.
*Dogs, cats and ferrets will require a rabies vaccination if you wish to travel with them abroad - please check the link for the latest advice - https://www.gov.uk/guidance/pet-travel-to-europe-after-brexit
Cats require a course of two injections to start their vaccination protection and yearly booster thereafter. There should be three to four weeks between the first and second injection. The earliest a kitten can start its vaccination programme is at nine weeks of age. Flu and enteritis vaccinations are the basic requirements and also essential for admission to catteries, but there are several other diseases we can vaccinate against.
The following is a little information on the diseases we can vaccinate your cat against -
*Cat flu - this is caused be two different viral infections - feline herpes virus and feline calici virus. Although rarely fatal 'cat flu' is commo, easily transferred and infections can be severe, resulting in chronic, incurable eye and respiratory symptoms - your cat will be vaccinated against these diseases as part of their basic vaccination course.
*Feline enteritis - or Feline Panleucopenia - the feline version of parvo virus - the more famous canine parvo virus evolved from this disease. - it is a horrible disease that causes severe gastro intestinal problems such as vomiting, hemorrhagic diarrhoea and gastric ulceration, anorexia and weight loss. There is no cure for this disease and it can often be fatal. This vaccine is given as part of the basic protection program for your cat
*Feline Leukemia Virus (FeLV) - The most common infectious cause of death in cats and the second largest cause of death in young cats after car accidents. FeLV is a retro-virus similar to HIV or feline immunodefiency virus. It can produce virtually any symptom of disease but most commonly causes immunosuppression and cancers. Cats can have this disease for months or years without symptoms but once symptoms begin time is usually short. This vaccine is not given as part of a basic vaccination program so please discuss this with your vet if you require it for your cat.
*Feline bordetellosis - the equivalent of kennel cough in cats. This is not a vaccine we use very often and would tend to only use if a cattery insisted your cat was vaccinated for this disease or there was a known risk.
*Feline chlamydia - in cats chlamydia mostly produces symptoms similar to flu so will affect the eyes, nose and may cause breathing problems. It is a serious disease but is rarely fatal and can be treated with antibiotics. We tend to recommend this vaccination for high risk cats such as show and colony cats as it is highly contagious between cats, but any cat may be at risk. This vaccine is not given routinely so please talk to the vet about it if you require it.
Dogs vaccinations have changed in recent times - there is now a new leptospirosis vaccine available that gives much improved protection against strains of Leptospirosis that are becoming more common. Dogs require at least two injections initially to give full immunity. There must be a four week interval between the first and second leptospirosis injection and the second injection can not be given before ten weeks of age.
Puppies can start their vaccinations from as young as six weeks though we usually suggest giving the first vaccination at eight weeks of age, their second (giving second doses of distemper, hepatitis and parvovirus vaccine) at 10 weeks and their third ( for their second leptospirosis vaccine) at 12 weeks
In order for your adult dog to get the full level of protection from the new Leptospirosis vaccine, a second injection will be required 4 weeks after the booster. We are charging just £6.00 for this upgrade known as an L4 UPGRADE. If you choose not to upgrade, the old level of protection will be maintained by the new vaccine - please talk to your vet beforehand if you have any questions or concerns about this new L4 vaccine.
The following is a little information about the diseases we vaccinate dogs against:-
*Distemper - although not very common in this area (thanks to vaccination) it is still important to vaccinate against it as this disease can be fatal and may often cause permanent disabilities. It is still prevalent in other areas of the UK and abroad.
*Hepatitis - a serious, potentially fatal liver disease.
*Parvovirus - a serious, commonly fatal gastroenteritis. This disease has been well controlled for the past decade however cases are again becoming more common.
*Para-influenza - one of the many causes of 'kennel cough'.
*Leptospirosis - this is a very serious and often fatal infectious bacterial disease causing liver and kidney damage. Dogs can pick it up anywhere by coming into contact with contaminated water or the urine of an infected animal. It can also be passed on to people. This disease requires yearly vaccination to maintain immunity.
*Bordetellosis - one of the causes of kennel cough. This produces a particularly nasty variety of kennel cough that can be fatal in young, old or weak dogs. It is not included in the normal booster injection and requires yearly vaccination. It is given as a few drops of liquid up the dog's nose. Most kennels require that this be given before they will accept dogs to board. It is also particularly important for dogs involved in training classes or competitions such as shows or agility work and for puppies attending puppy parties or training classes. Dogs will often find the experience of something being put into their noses a bit disagreeable, so its a good idea to get them used to gentle nose handling when they are little and reward them afterwards.
Rabbits need vaccinating against myxomatosis and two strains of viral haemorrhagic disease; RVHD1 and RVHD2. Vaccination in order to protect your bunnies from these diseases can begin from 5 weeks of age - these diseases are usually fatal and do not require direct rabbit to rabbit contact as they can be spread by several different ways, so even rabbits kept as house rabbits are at risk. The newest vaccine requires yearly vaccination to protect your bunny. (Older rabbit vaccines required twice yearly vaccination for adequate cover.) For more information regarding rabbit vaccination please follow this link.
Ferrets can unfortunately contract distemper - an uncommon but often fatal disease. There isn't a licensed ferret vaccine for this disease but it has been common practice for many years to use the dog distemper vaccine 'off licence'. This seems to be safe and give protection with few side effects - it may be advisable for your ferret to stay with us for a short time after their vaccine, to monitor for a reaction, but this is unlikely.
We realise it can be a worrying time when your pet is to be admitted for surgery or procedures - we want to assure you we will take every care with them and do everything possible to limit their stress and minimise risk. We will talk to you about what to expect post-op so you can prepare at home, but if you have any specific concerns please do ask, we are always very happy to talk things through. The following is some advice to help things run smoothly on the day.
Preparing for surgery -
Cats and Dogs
Do withhold food overnight prior to admission if requested to do so.
Do keep your cat indoors during the night with a litter tray - try to make the cat carrier experience as stress free as possible by letting your cat get used to it beforehand - the following link gives access to some great videos to help you prepare your cat for travel - https://icatcare.org/veterinary/resources/ - also we recommend a pheromone spray should be used on their travel blanket and we can also pop this in their kennel.
Do allow free access to water until your pet is admitted.
Do allow your dog the opportunity to go to the toilet on the morning of admission prior to your appointment.
Do bring their 'letter from home' - with their personal information, their favourite blanket and toy and also their favourite food - these things will really help us get to know them and care for them in a way that is familiar to them.
Do not withhold food or water (for any period prior to admission) this is not necessary for small animals and birds
Do let the vet or veterinary nurse know what your pet normally eats and bring a small bag with you if possible. Fresh greens or herbs are best for rabbits and guinea pigs -but whatever type of pet you have please bring their favourite snacks. Its also a good idea to get them used to their carriers before needed - leaving them in the home environment for the to play in really helps.
Do bring their normal cage and home comforts if you can, this will help them feel safe
Do bring their 'letter from home' with all their personal information, this helps us to care for them
Do bring their bonded friend if possible - many small animals have a bonded partner - we really encourage you to bring them along as this will help them cope with things.
Upon arrival please book your pet in at the reception desk - We accept admissions between 8.00am and 10.30am on the day of your pet's procedure/surgery although we prefer appointments to be made before 9.30 where possible. If you have already been issued with a consent form please bring it with you, but if you have lost your consent form we will print you a new one off when you arrive so don't worry. Please do ask any questions at this time, we are happy to talk to you about any concerns you may have.
Pre-medication - In almost all cases you will see a veterinary surgeon before your pet is admitted, they will examine your pet and go through things again, as sometimes a pet's health status will change and we may decide upon a different plan - we will always do what is best for your pet. Depending on procedure a pre-medication will be given.
For most dogs being admitted for general anaesthesia we ask you to wait with them for 10-20 minutes after pre-medication to allow it to take effect. For dogs that get very excited in the waiting room then it is often best to admit them straight away - or you could sit in a separate room with them - let us know if you would prefer to do this. Also, if you are pressed for time we can admit your pet to the ward straight after you have seen the vet. Cats are generally admitted following the pre-medication consultation and the nurse will take them through and settle them in to our cat ward.
Worrying about leaving them - Its normal to worry, but be assured our friendly nurses will settle your pet in and make them feel as reassured and as comfortable as possible; every pet is an individual with their own unique personalities and our team will do their utmost to meet their specific needs and limit their stress and upset - most dogs and cats are very calm after their pre-meds and not too worried about things. For rabbits, exotics and small furry friends we have a quiet, separate ward to make them feel at ease.
Estimate of cost - If you haven't already been given an estimate and require one then please do ask the vet during the admit appointment and also ask any other questions you may have. Its also very important to ensure we have a number we can contact you on at all times while your pet is with us. We will usually ask you to give us a call in the afternoon so we can update you on things and make a discharge appointment - but it is equally important we are able to contact you should we need to the whole time your pet is with us.
After your pet has recovered from their anaesthetic you may receive a call from the veterinary surgeon or ward nurse to update you. If you haven't received a call we request that you call us at about 2pm and the ward nurse will arrange a discharge appointment for you.Your pet will be discharged as soon as the case veterinary surgeon and ward nurse feel that they are recovered enough to go home. Occasionally after longer or more involved surgical procedures or in older or juvenile patients your pet may be required to stay in the hospital for overnight monitoring.
You will have a discharge appointment with a vet or a nurse so feel free to ask any questions you have at this time - You should be provided with a discharge sheet outlining exercise, diet, medication and wound management instructions if you haven't already received one. You should be provided with any medication they require and shown how to administer it - also you may be given a recovery diet to feed them for the next 48 hours.
An appointment should be made at this time for their post-operative check-up within the next day or two. Most animals will be subdued or sleepy for the first 24 hours after anaesthesia and this is normal but the nurse will ask you to call us if you're worried. Some animals, particularly older animals may take a few days until they are fully back to normal depending on the procedure. It is important to allow them to rest during this period and keep other animals and children away from them.
If you have any concerns at all during this recovery period then please do contact us.
The nurse will give you specific advice tailored for your pet when you collect them -The in-patient care nurse will explain things you need to be aware of in detail depending on your pets procedure - but general advice will be to keep them calm, quiet and rested, feed them a light meal and keep an eye on their surgical site for any signs of bruising, bleeding or swelling - please contact us immediately if you notice this or if you think they seem unwell or in discomfort.
You will notice a clipped area on their leg where the intravenous catheter was placed and also a clipped area around any incisions. Some patients can develop irritation where the hair has been removed and may lick excessively. If this is occurring please bring them back to see us so that we can take a look and provide something to ease the symptoms, it could be pain or a reaction causing them to lick. You will usually receive a call from the nurse the next day to check how they are doing, most pets recover nicely without complications, but its important to let us know if you have any concerns.
The incision may have staples, sutures, invisible sutures or a dressing covering it - It is very important that your pet does not interfere with this incision as they can remove sutures by licking or chewing and they will introduce bacteria from their mouth into the incision making infection likely. We have several methods to help prevent your pet bothering the wound site such as pet shirts and buster collars.
Exercise will be restricted during the recovery period whilst they heal and we will usually advise rest for at least 10 days. Post-operative checks will be performed at 2 days after surgery then as advised by the vet or nurse, depending on the case. These are to check that your pet is recovering nicely and healing as we expect. Stitches or staples will be removed after 10 days or as advised.
If you have any problems or concerns at all please do call us.
Over the past few years we have developed an excellent standard of care for our animal patients requiring physical therapies and treatments for osteoarthritis - we run dedicated Arthritis Management clinics, physiotherapy clinics and laser therapy sessions, all have been hugely beneficial to our patients. We also offer the latest, cutting edge treatments and regenerative therapies, please do ask us about them.
Arthritis is a very painful, debilitating condition that sadly many animals can develop; but working together we can put a plan in action for your lovely pets in order to control their pain and improve their health and fitness.
Please do bring them in for an assessment with Peregrine and Dani, the sooner we see them the more successful the outcome but its never too late to try something. We are determined that all our companion animals should live their lives as pain free as possible.
We can't thank everyone at Charlesworths enough for getting Poppy back on her paws! since having physio and laser sessions she has had a new lease of life. She loves coming in to see Dani, I can't thank her enough.
Caring and very friendly staff, they are just amazing!
We have entrusted the care of our precious furry family members to Charlesworth vets for around 30 yrs. In all that time we have always been so thankful for the compassion, professionalism and care provided by everyone at the surgery. I can't recommend them highly enough.
Bought my little pearl for her first visit last week.
Purred her little head off for Jane! Wouldn't take my pets anywhere else!
All staff are really friendly and welcoming. I know my pal will be well looked after in their care. Lovely. Thanks.
From booking the appointment to checking in afterwards, all of the staff were amazing and Marmalade had absolutely no issues in recovery whatsoever. Thank you to Charlesworth Veterinary Surgery staff for looking after my boy. Marmalade thanks you.
Thank you to your amazing team for everything you did to help Milo out, he recovered very quickly with no nasty side effects He is back to his very bubbly self, and still loving his walks and exploring the woods.
I would like to say a massive thank you to Rita for her care and kindness recently when my dog Billy was so very poorly.....I think you have a very bright future ahead of you and very lucky to have you at Charlesworths
What a lovely team! I work with rescue shepherds and have been to the surgery several times. On each occasion my dogs have been well looked after with the latest technology. Wouldn't ever change from Charlesworths now.